--- title: DatabeatOMNI status and known issues description: Sometimes things break and the Databeat Team is here to fix it. This article will keep you up to date on the most pressing errors, known issues, and available quick-fixes for you to temporarily correct the problem. --- [Skip to content](https://support.databeat.net/en/operational-status-and-known-issues#main-content) English Show submenu for translations ![Databeatomni](https://support.databeat.net/hs-fs/hubfs/LogoIcons/Logo%20-%20Databeat%20and%20Samsung/Databeatomni.jpg?width=1920&height=319&name=Databeatomni.jpg) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us Knowledge base - There are no suggestions because the search field is empty. 1. [Databeat Knowledge base](https://support.databeat.net/en?hsLang=en) 2. [DatabeatOMNI](https://support.databeat.net/en/databeatomni?hsLang=en) 3. [About DatabeatOMNI](https://support.databeat.net/en/databeatomni?hsLang=en#about-databeatomni) # DatabeatOMNI status and known issues ## Sometimes things break and the Databeat Team is here to fix it. This article will keep you up to date on the most pressing errors, known issues, and available quick-fixes for you to temporarily correct the problem. We are continuously improving and fixing, hence resolved issues are removed from the list. You can find more information about [DatabeatOMNI release notes](https://support.databeat.net/en/databeatomnireleasenotes?hsLang=en) and [OMNIplay release notes](https://support.databeat.net/en/omniplay-release-notes?hsLang=en). ### How to use the new DatabeatOMNI Sign-in and Sign-up Page? DatabeatOMNI is excited to announce our new login and signup processes, designed for simplicity, security, and compliance. [Check out this guide](https://support.databeat.net/en/how-to-sign-up-or-sign-in-to-databeatomni-with-the-new-login-and-sign-up-process?hsLang=en) and we will walk you through the steps for both signing in and signing up. **TL;DR:** The update brings six new personal third-party accounts for sign-in and a new sign-up process with digital signature agreements to enhance security and data privacy. ### [Known Issues:](https://support.databeat.net/en/operational-status-and-known-issues) ### Mediafile playback set on same day doesn't work with LG With the current version v2.0.30, there is an issue where mediafile playback set on the same release and expire date will not play on LG devices.  A temporary fix will be to set a future date for expire date, or activate beta for your device.  Rest assured, our team is actively working on a solution to address this issue. Stay tuned to our [release log](https://support.databeat.net/en/omniplay-release-notes?hsLang=en#webOS) for updates on when the fix will be released. ### **Microsoft Power BI App Requirement** [Requirements here](https://learn.microsoft.com/lb-lu/power-bi/fundamentals/power-bi-browsers) (Requires Chromium 93 or higher). This update impacts players with a lower Chromium version.  One of the most commonly used players impacted by this update is [Tizen 6.5](https://support.databeat.net/en/how-to-see-which-version-of-smart-signage-platform-ssp-your-samsung-professional-screen-has?hsLang=en).  Check the Chromium version of your player by running the [Chromiumchecker](https://chromiumchecker.com/) link. ### Experiencing any other issues? 1\. Search the [Knowledge Base](https://support.databeat.net?hsLang=en) for more information or contact your partner/admin. 2\. [Submit a ticket](https://www.databeat.net/en/submitasupporticket?hsLang=en) to [support@databeat.net](mailto:support@databeat.net) to let us know!    - [Databeat Signage](https://support.databeat.net/en/databeat-signage?hsLang=en#main-content) - [FAQ](https://support.databeat.net/en/databeat-signage?hsLang=en#faq) - [Getting Started](https://support.databeat.net/en/databeat-signage?hsLang=en#getting-started) - [Media](https://support.databeat.net/en/databeat-signage?hsLang=en#media) - [Locations](https://support.databeat.net/en/databeat-signage?hsLang=en#locations) - [Users](https://support.databeat.net/en/databeat-signage?hsLang=en#users) - [Screen Designer](https://support.databeat.net/en/databeat-signage?hsLang=en#screen-designer) - [Other](https://support.databeat.net/en/databeat-signage?hsLang=en#other) - [Databeat Doorsign](https://support.databeat.net/en/databeat-doorsign?hsLang=en#main-content) - [Getting Started](https://support.databeat.net/en/databeat-doorsign?hsLang=en#getting-started) - [Setup & Configure](https://support.databeat.net/en/databeat-doorsign?hsLang=en#setup-configure) - [Databeat Overview](https://support.databeat.net/en/databeat-doorsign?hsLang=en#databeat-overview) - [Microsoft 365](https://support.databeat.net/en/databeat-doorsign?hsLang=en#microsoft-365) - [Google Workspace](https://support.databeat.net/en/databeat-doorsign?hsLang=en#google-workspace) - [Templates and design](https://support.databeat.net/en/databeat-doorsign?hsLang=en#templates-and-design) - [Troubleshooting](https://support.databeat.net/en/databeat-doorsign?hsLang=en#troubleshooting) - [FAQ](https://support.databeat.net/en/databeat-doorsign?hsLang=en#faq) - [Databeat Booking](https://support.databeat.net/en/databeat-booking?hsLang=en#main-content) - [FAQ](https://support.databeat.net/en/databeat-booking?hsLang=en#faq) - [Getting started](https://support.databeat.net/en/databeat-booking?hsLang=en#getting-started) - [Troubleshoot](https://support.databeat.net/en/databeat-booking?hsLang=en#troubleshoot) - [DatabeatOMNI](https://support.databeat.net/en/databeatomni?hsLang=en#main-content) - [About DatabeatOMNI](https://support.databeat.net/en/databeatomni?hsLang=en#about-databeatomni) - [OMNIplayer](https://support.databeat.net/en/databeatomni?hsLang=en#omniplayer) - [Databeat Server](https://support.databeat.net/en/databeatomni?hsLang=en#databeat-server) - [OMNIplay](https://support.databeat.net/en/omniplay?hsLang=en#main-content) - [About OMNIplay](https://support.databeat.net/en/omniplay?hsLang=en#about-omniplay) - [Install & configure](https://support.databeat.net/en/omniplay?hsLang=en#install-configure) - [Network](https://support.databeat.net/en/omniplay?hsLang=en#network) - [License key](https://support.databeat.net/en/omniplay?hsLang=en#license-key) - [Remote control](https://support.databeat.net/en/omniplay?hsLang=en#remote-control) - [Troubleshooting](https://support.databeat.net/en/omniplay?hsLang=en#troubleshooting) - [OMNIcast](https://support.databeat.net/en/omnicast?hsLang=en#main-content) - [About OMNIcast](https://support.databeat.net/en/omnicast?hsLang=en#about-omnicast) - [Setup & configure](https://support.databeat.net/en/omnicast?hsLang=en#setup-configure) - [Install](https://support.databeat.net/en/omnicast?hsLang=en#install) - [Integrations](https://support.databeat.net/en/integrations?hsLang=en#main-content) - [PowerPoint Publisher](https://support.databeat.net/en/integrations?hsLang=en#powerpoint-publisher) - [Power BI](https://support.databeat.net/en/integrations?hsLang=en#power-bi) - [Webpages](https://support.databeat.net/en/integrations?hsLang=en#webpages) - [Microsoft](https://support.databeat.net/en/integrations?hsLang=en#microsoft) - [Subscription & Billing](https://support.databeat.net/en/subscription-billing?hsLang=en#main-content) - [OMNIstore](https://support.databeat.net/en/subscription-billing?hsLang=en#omnistore) - [Products & Prices](https://support.databeat.net/en/subscription-billing?hsLang=en#products-prices) - [Subscription](https://support.databeat.net/en/subscription-billing?hsLang=en#subscription) - [Databeat Hardware](https://support.databeat.net/en/databeat-hardware?hsLang=en#main-content) - [OMNIplay3](https://support.databeat.net/en/databeat-hardware?hsLang=en#omniplay3) - [OMNIplay4](https://support.databeat.net/en/databeat-hardware?hsLang=en#omniplay4) - [OMNIplay3v7](https://support.databeat.net/en/databeat-hardware?hsLang=en#omniplay3v7) - [DS10 / DS10+](https://support.databeat.net/en/databeat-hardware?hsLang=en#ds10-ds10) - [DS13 / DS13+](https://support.databeat.net/en/databeat-hardware?hsLang=en#ds13-ds13) - [T22 / T22BR](https://support.databeat.net/en/databeat-hardware?hsLang=en#t22-t22br) - [OMNIpower](https://support.databeat.net/en/databeat-hardware?hsLang=en#omnipower) - [Samsung](https://support.databeat.net/en/samsung?hsLang=en#main-content) - [OMNIplay for Samsung](https://support.databeat.net/en/samsung?hsLang=en#omniplay-for-samsung) - [Install](https://support.databeat.net/en/samsung?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/en/samsung?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/en/samsung?hsLang=en#factory-reset) - [Uninstall](https://support.databeat.net/en/samsung?hsLang=en#uninstall) - [LG](https://support.databeat.net/en/lg?hsLang=en#main-content) - [OMNIplay for LG](https://support.databeat.net/en/lg?hsLang=en#omniplay-for-lg) - [Install](https://support.databeat.net/en/lg?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/en/lg?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/en/lg?hsLang=en#factory-reset) - [Philips](https://support.databeat.net/en/philips?hsLang=en#main-content) - [Install](https://support.databeat.net/en/philips?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/en/philips?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/en/philips?hsLang=en#factory-reset) - [Windows](https://support.databeat.net/en/windows?hsLang=en#main-content) - [Install](https://support.databeat.net/en/windows?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/en/windows?hsLang=en#troubleshoot) - [Android](https://support.databeat.net/en/android?hsLang=en#main-content) - [OMNIplay for Android](https://support.databeat.net/en/android?hsLang=en#omniplay-for-android) - [Troubleshoot](https://support.databeat.net/en/android?hsLang=en#troubleshoot) - [AOPEN](https://support.databeat.net/en/aopen?hsLang=en#main-content) - [Install](https://support.databeat.net/en/aopen?hsLang=en#install) - [Hisense](https://support.databeat.net/en/hisense?hsLang=en#main-content) - [Install](https://support.databeat.net/en/hisense?hsLang=en#install) - [Factory reset](https://support.databeat.net/en/hisense?hsLang=en#factory-reset) - [Qbic](https://support.databeat.net/en/qbic?hsLang=en#main-content) - [Install](https://support.databeat.net/en/qbic?hsLang=en#install) - [GoaliveTV](https://support.databeat.net/en/goalivetv?hsLang=en) - [Vestel](https://support.databeat.net/en/vestel?hsLang=en#main-content) - [Install](https://support.databeat.net/en/vestel?hsLang=en#install) - [Firmware upgrade](https://support.databeat.net/en/vestel?hsLang=en#firmware-upgrade) - [Databeat Resource Scheduling](https://support.databeat.net/en/databeat-resource-scheduling?hsLang=en#main-content) - [Databeat Booking Hub](https://support.databeat.net/en/databeat-resource-scheduling?hsLang=en#databeat-booking-hub) [![Chill listening crop-3](https://support.databeat.net/hs-fs/hubfs/Databeat_Dark_KB_v2.png?width=131&height=26&name=Databeat_Dark_KB_v2.png "Chill listening crop-3")](https://support.databeat.net?hsLang=en) Databeat Knowledge base Copyright © 2026, PLAYipp Norge AS