--- title: How to fix No valid channel subscription description: When you install the OMNIplay app, you may encounter the No Valid Channel Subscription message on your display. In this article, we provide you with the most common solutions to resolve this issue. --- [Skip to content](https://support.databeat.net/migration/en/howtofixnochannelsubscription#main-content) English Show submenu for translations ![Logo-White-Databeat.png\]](https://support.databeat.net/hs-fs/hubfs/Logo-White-Databeat.png?height=40&name=Logo-White-Databeat.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us Knowledge base - There are no suggestions because the search field is empty. 1. [Databeat Knowledge base](https://support.databeat.net/migration/en?hsLang=en) 2. [OMNIplay](https://support.databeat.net/migration/en/omniplay?hsLang=en) 3. [Troubleshooting](https://support.databeat.net/migration/en/omniplay?hsLang=en#troubleshooting) - [Databeat Signage](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#main-content) - [FAQ](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#faq) - [Getting Started](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#getting-started) - [Media](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#media) - [Locations](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#locations) - [Users](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#users) - [Screen Designer](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#screen-designer) - [Other](https://support.databeat.net/migration/en/databeat-signage?hsLang=en#other) - [Databeat Doorsign](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#main-content) - [Getting Started](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#getting-started) - [Setup & Configure](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#setup-configure) - [Databeat Overview](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#databeat-overview) - [Microsoft 365](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#microsoft-365) - [Google Workspace](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#google-workspace) - [Templates and design](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#templates-and-design) - [Troubleshooting](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#troubleshooting) - [FAQ](https://support.databeat.net/migration/en/databeat-doorsign?hsLang=en#faq) - [Databeat Booking](https://support.databeat.net/migration/en/databeat-booking?hsLang=en#main-content) - [FAQ](https://support.databeat.net/migration/en/databeat-booking?hsLang=en#faq) - [Getting started](https://support.databeat.net/migration/en/databeat-booking?hsLang=en#getting-started) - [Troubleshoot](https://support.databeat.net/migration/en/databeat-booking?hsLang=en#troubleshoot) - [DatabeatOMNI](https://support.databeat.net/migration/en/databeatomni?hsLang=en#main-content) - [About DatabeatOMNI](https://support.databeat.net/migration/en/databeatomni?hsLang=en#about-databeatomni) - [OMNIplayer](https://support.databeat.net/migration/en/databeatomni?hsLang=en#omniplayer) - [Databeat Server](https://support.databeat.net/migration/en/databeatomni?hsLang=en#databeat-server) - [OMNIplay](https://support.databeat.net/migration/en/omniplay?hsLang=en#main-content) - [About OMNIplay](https://support.databeat.net/migration/en/omniplay?hsLang=en#about-omniplay) - [Install & configure](https://support.databeat.net/migration/en/omniplay?hsLang=en#install-configure) - [Network](https://support.databeat.net/migration/en/omniplay?hsLang=en#network) - [License key](https://support.databeat.net/migration/en/omniplay?hsLang=en#license-key) - [Remote control](https://support.databeat.net/migration/en/omniplay?hsLang=en#remote-control) - [Troubleshooting](https://support.databeat.net/migration/en/omniplay?hsLang=en#troubleshooting) - [OMNIcast](https://support.databeat.net/migration/en/omnicast?hsLang=en#main-content) - [About OMNIcast](https://support.databeat.net/migration/en/omnicast?hsLang=en#about-omnicast) - [Setup & configure](https://support.databeat.net/migration/en/omnicast?hsLang=en#setup-configure) - [Install](https://support.databeat.net/migration/en/omnicast?hsLang=en#install) - [Integrations​](https://support.databeat.net/migration/en/integrations?hsLang=en#main-content) - [PowerPoint Publisher](https://support.databeat.net/migration/en/integrations?hsLang=en#powerpoint-publisher) - [Power BI](https://support.databeat.net/migration/en/integrations?hsLang=en#power-bi) - [Webpages](https://support.databeat.net/migration/en/integrations?hsLang=en#webpages) - [Microsoft](https://support.databeat.net/migration/en/integrations?hsLang=en#microsoft) - [Subscription & Billing](https://support.databeat.net/migration/en/subscription-billing?hsLang=en#main-content) - [OMNIstore](https://support.databeat.net/migration/en/subscription-billing?hsLang=en#omnistore) - [Products & Prices](https://support.databeat.net/migration/en/subscription-billing?hsLang=en#products-prices) - [Subscription](https://support.databeat.net/migration/en/subscription-billing?hsLang=en#subscription) - [Databeat Hardware](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#main-content) - [OMNIplay3](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#omniplay3) - [OMNIplay4](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#omniplay4) - [OMNIplay3v7](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#omniplay3v7) - [DS10 / DS10+](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#ds10-ds10) - [DS13 / DS13+](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#ds13-ds13) - [T22 / T22BR](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#t22-t22br) - [OMNIpower](https://support.databeat.net/migration/en/databeat-hardware?hsLang=en#omnipower) - [Samsung](https://support.databeat.net/migration/en/samsung?hsLang=en#main-content) - [OMNIplay for Samsung](https://support.databeat.net/migration/en/samsung?hsLang=en#omniplay-for-samsung) - [Install](https://support.databeat.net/migration/en/samsung?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/migration/en/samsung?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/migration/en/samsung?hsLang=en#factory-reset) - [Uninstall](https://support.databeat.net/migration/en/samsung?hsLang=en#uninstall) - [LG](https://support.databeat.net/migration/en/lg?hsLang=en#main-content) - [OMNIplay for LG](https://support.databeat.net/migration/en/lg?hsLang=en#omniplay-for-lg) - [Install](https://support.databeat.net/migration/en/lg?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/migration/en/lg?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/migration/en/lg?hsLang=en#factory-reset) - [Philips](https://support.databeat.net/migration/en/philips?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/philips?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/migration/en/philips?hsLang=en#troubleshoot) - [Factory reset](https://support.databeat.net/migration/en/philips?hsLang=en#factory-reset) - [Windows](https://support.databeat.net/migration/en/windows?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/windows?hsLang=en#install) - [Troubleshoot](https://support.databeat.net/migration/en/windows?hsLang=en#troubleshoot) - [Android](https://support.databeat.net/migration/en/android?hsLang=en#main-content) - [OMNIplay for Android](https://support.databeat.net/migration/en/android?hsLang=en#omniplay-for-android) - [Troubleshoot](https://support.databeat.net/migration/en/android?hsLang=en#troubleshoot) - [AOPEN](https://support.databeat.net/migration/en/aopen?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/aopen?hsLang=en#install) - [Hisense](https://support.databeat.net/migration/en/hisense?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/hisense?hsLang=en#install) - [Factory reset](https://support.databeat.net/migration/en/hisense?hsLang=en#factory-reset) - [Qbic](https://support.databeat.net/migration/en/qbic?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/qbic?hsLang=en#install) - [GoaliveTV](https://support.databeat.net/migration/en/goalivetv?hsLang=en) - [Vestel](https://support.databeat.net/migration/en/vestel?hsLang=en#main-content) - [Install](https://support.databeat.net/migration/en/vestel?hsLang=en#install) - [Firmware upgrade](https://support.databeat.net/migration/en/vestel?hsLang=en#firmware-upgrade) - [Databeat Resource Scheduling](https://support.databeat.net/migration/en/databeat-resource-scheduling?hsLang=en#main-content) - [Databeat Booking Hub](https://support.databeat.net/migration/en/databeat-resource-scheduling?hsLang=en#databeat-booking-hub) # How to fix No valid channel subscription ## When you install the OMNIplay app, you may encounter the "No Valid Channel Subscription" message on your display. In this article, we provide you with the most common solutions to resolve this issue. **Quick Guide to fix "No Valid Channel Subscription"** - Verify the correct license key.  - Verify that the device is assigned to an active channel in DatabeatOMNI.  - Verify that the network connection and clock settings are correct.  ### License key If the device is connected to a license key that is not currently active in DatabeatOMNI, it will show the message **No Valid Channel Subscription.** Check out [this article](https://support.databeat.net/en/how-to-change-the-license-key?hsLang=en) to learn how to change the license key for your device. Make sure that you have entered the license key correctly. A helpful tip is that the license key consists of **six letters, four numbers, and a final letter** by default. Example: NOABCD0001A Verify your license key by logging into DatabeatOMNI, or ask your reseller.  **NB!** Ensure that you do not include any spaces before or after entering the license key. ### Channel If the device is connected to a channel that is no longer accessible, it will display a message indicating that there is **No Valid Channel Subscription**. To resolve this issue, please ensure that the OMNIplayer has an active channel subscription either through the [remote control](https://support.databeat.net/en/how-to-change-the-channel-with-a-remote-control?hsLang=en) or [by assigning one from DatabeatOMNI](https://support.databeat.net/en/change-channel-from-databeatomni?hsLang=en). If you don't have any active channels, you can [create a new channel](https://support.databeat.net/en/how-to-create-a-new-channel-in-databeatomni-advanced-view?hsLang=en) from DatabeatOMNI.  ### Network and Clock If none of the previous steps resolve the issue, it could suggest that the display configuration is not fully set up. - Make sure that your display is properly connected to the internet. - Make sure that your display is accurately configured with the correct date and time. If you are unable to resolve this issue, please contact [support@databeat.net.](mailto:support@databeat.net) Attach an image of the license key input on your device to the email so that our support agent can verify it for you. ### Related [No valid content in selected channel](https://support.databeat.net/en/how-to-fix-no-valid-content-in-selected-channel?hsLang=en) [No content has been downloaded](https://support.databeat.net/en/how-to-fix-no-content-has-been-downloaded?hsLang=en) [![Chill listening crop-3](https://support.databeat.net/hs-fs/hubfs/Databeat_Dark_KB_v2.png?width=131&height=26&name=Databeat_Dark_KB_v2.png "Chill listening crop-3")](https://support.databeat.net?hsLang=en) Databeat Knowledge base Copyright © 2026, PLAYipp Norge AS