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What is the Commitment Wall?

This article will help you understand what the commitment wall is, how it works and how to manage the videowall Gaming system. Further on you will find FAQ and general tips for troubleshooting.


What is the Commitment Wall?

The Commitment Wall is a powerful videowall system located in the Gaming department of a few selected stores only. The main goal of the Commitment Wall is to promote Gaming related products and services. As well as entertain the audience with streams from Twitch, E-sports tournaments or even host and broadcast a Gaming event taking place in the store.

To help you understand the system we will explain the different components and how it all comes together.

The videowall

The videowall is the visible part of the Commitment Wall. The standard configuration is a 5x3 videowall with 15 Samsung videowall monitors. These monitors are connected to the Rack which controls what to show on the videowall.

The rack does the magic

Behind the videowall you will find a black computer rack with a lot of cables. This rack is connected to everything and is not to tampered with. In short, the rack does two jobs:

First job is to display whatever you want on the videowall (Output). The second is to receive signal and content from what we call sources (Input). A source can be a Gaming PC on the Playtable connected with an HDMI cable to the rack, an OMNIplay3 in the rack that displays commercial content, a Twitch stream and much more.

The Gaming PCs

On the playtable closest to the videowall there will be 6-8 Gaming computers. All of these have a long HDMI cable that connects them to the rack. This means that Gaming computers can be displayed as a source on the videowall. You can have 8 Gaming computers displayed on the wall simultaneously. How to set it up and select will be explained during training.

How does the Commitment Wall system work?

The basic concept is that the Commitment Wall is a big videowall that can display a lot of different content (sources) at the same time, with a fully customizable design and layout.

Content sources

A source of content would typically be a Gaming PC or a Playstation/Xbox console where somebody is playing a game (HDMI). It could be a promotional video for a product, a stream, a PowerPoint presentation, video/picture and much more.

The important part to understand about the Commitment Wall is that you can mix all these different sources together by creating a layout and design to attract, entertain to get your ad campaign and message across.

Below is the active master layout on the Commitment Wall with a 5x3 setup.
5x3 default layout example
If you have any further questions about the possibilities or how it works, please contact for more information.

FAQ & Troubleshooting

How can I change the content, video or commercials displayed on the videowall?

Content is managed by local backoffice gaming responsible or sales manager, meaning changes must be approved. If you need to do any changes to the content please contact

I can not connect to the Mura Control software and change the layout.

  • Check that the USB-license is plugged in to the computer you are trying to connect.
  • Check that the computer you are trying to connect is on the same network as the videowall.
  • Restart the computer you are trying to connect from.
  • Reinstall the Mura Control software.

If you still have issues trying to connect to the videowall with Mura Control please contact or use the chat on

How do I show a stream from or on the videowall?

Because content is managed by the local backoffice gaming responsible or sales manager there are restrictions on what you are allowed to display. If you want to display a stream outside events, please contact for approval and more information.

I am trying to change the layout in Mura Control, but it keeps going back to the old one.

There is a default layout with sponsored content and commercials scheduled to play all week, except when there is a Gaming Event in the store. If you change anything it will revert back to the default layout automatically. If you have feedback, a problem or need any changes done to the layout please contact or use the chat on

How do I fix the videowall if a screen is black or it seems to be turned off?

If you have any technical issues with the Commitment Wall please contact or use the chat on right away. A restart of the computer in the Gaming-rack behind the wall would usually fix most issues. Please note that is a complex system that should be handled with care, if you are unsure or need help then contact us for further instructions.

What do I do when the videowall is on, but the content and commercials are not displaying?

This means that the videowall application is not on. This could happen if you close it or have an unexpected shutdown. Please connect to Mura Control and it will automatically start the videowall application.

In case you do not have the USB-license or knowledge about Mura Control, then please contact or use the chat on

As an advanced user you could also connect a keyboard to the computer in the rack and open Telnet. Run the commando O localhost and press Enter (O for open). Then type start, press Enter, and it should be back again within a minute. If not, then restart and repeat this process.

How do I display content from a Gaming PC on the videowall?

Please check out the guide here.

How can I play the audio and sound from the Gaming PC or source?

There are no speakers connected to the videowall. If you want to play the audio from the source you need to connect the source to a speaker system of your choice. Simply select the speaker system as audio output and it will play the audio.