Learn more about hardware-related warranty policies and effective ways to address unexpected issues. This article aims to provide you with general information to help you quickly find solutions.
Databeat Hardware vs Third-Party Hardware
When choosing between Databeat hardware and third-party alternatives, customers should be aware that the level of support and warranty may differ. Understanding the warranty terms and conditions set by manufacturers is crucial. This includes knowing what the warranty covers, how long it lasts, and any restrictions or exceptions that may be in place.
It is important for customers to note that they have the option to directly reach out to the manufacturer in case of any warranty issues. This direct communication allows customers to bypass intermediaries and engage with the manufacturer for a quicker resolution.
Third-party Warranty
Our Media Player app, OMNIplay, is supported on a variety of hardware and platforms.. For more information on third-party hardware warranties, explore the following links to learn about Samsung, LG, Philips, Aopen, Sharp, and Vestel.
Databeat Warranty
Databeat offers a one-year warranty on our hardware as default. Customers should reach out to Databeat Support for any warranty-related inquiries or requests.
Customers are required to provide the following information with their request:
- Purchase Order
- Hardware identifying info; such as License Key, Serial Number, or any other relevant details.
This process is designed to ensure a clear and structured approach to warranties and returns. Our goal is to maintain accurate tracking and inventory of units, avoid loss or confusion of dispatched goods, and ensure fair and timely crediting in cases of valid warranty claims.
The process involves the following steps:
- Clarification of possible warranty case.
- Confirmation of creation of warranty case.
- Confirm receipt of unit.
- Conclude warranty case.
- Approved warranty case.
- Not approved warranty case.