What to do when OMNI is not reporting any heartbeat?

Cause of no heartbeat and how to solve it.

This is how it will look like when your screen is reporting as having no heartbeat. It means that the OMNI-platform is not receiving any information from the screen. If the heartbeat icon is green instead of orange the heartbeat is normal.

What causes it?

  • The screen is turned off
  • The screen is not connected to the internet

+ Normally solved by restarting the screen or connecting it to the internet again

+ Check your internet connection on site

The “Media” column indicates how many files are downloaded to the playing device(screen or OMNIPlay box). In the picture above, the first line shows that 9 out of 9 files are downloaded. And the second shows that 1 out of 8 are downloaded. In both cases the heartbeat icon can be either orange or green.

  • When the heartbeat icon is green and all the files are shown as downloaded, it indicates that everything is working properly.
  • When the heartbeat icon is orange and all the files are shown as downloaded, we can not be sure if the screen is showing any content, simply because the internet connection is not intact.