How to fix "No channel subscription"

The No Valid Channel Subscription message may appear on your display when you are installing the OMNIplay app. Here is how to fix it.

Quick Guide to fix "No Valid Channel Subscription"

Verify the correct license key.
Verify that the device is connected to an active channel in DatabeatOMNI.
Verify that the network connection and clock settings are correct.

License key

If the device is connected to a license key that is not currently active in DatabeatOMNI, it will show the message "No Valid Channel Subscription." To resolve this, please log into DatabeatOMNI or reach out to your reseller to confirm that you have entered the correct license key.

Check out this article to learn how to change the license key for your device.

Channel

If the device is connected to a channel that has been deleted, it will show a message saying "No Valid Channel Subscription." To resolve this issue, please ensure that the OMNIplayer has an active channel subscription either through the remote control or by assigning one from DatabeatOMNI.

If you don't have any active channels, you can create a new channel from DatabeatOMNI.

Try this if none of the steps above does the trick:

Verify that the network connection and clock settings are correct in the device menu.
Contact support@databeat.net