When you install the OMNIplay app, you may encounter the "No Valid Channel Subscription" message on your display. In this article, we provide you with the most common solutions to resolve this issue.
Quick Guide to fix "No Valid Channel Subscription"
- Verify the correct license key.
- Verify that the device is assigned to an active channel in DatabeatOMNI.
- Verify that the network connection and clock settings are correct.
License key
If the device is connected to a license key that is not currently active in DatabeatOMNI, it will show the message No Valid Channel Subscription.
Check out this article to learn how to change the license key for your device.
Make sure that you have entered the license key correctly. A helpful tip is that the license key consists of six letters, four numbers, and a final letter by default. Example: NOABCD0001A
Verify your license key by logging into DatabeatOMNI, or ask your reseller.
NB! Ensure that you do not include any spaces before or after entering the license key.
Channel
If the device is connected to a channel that is no longer accessible, it will display a message indicating that there is No Valid Channel Subscription.
To resolve this issue, please ensure that the OMNIplayer has an active channel subscription either through the remote control or by assigning one from DatabeatOMNI.
If you don't have any active channels, you can create a new channel from DatabeatOMNI.
Network and Clock
If none of the previous steps resolve the issue, it could suggest that the display configuration is not fully set up.
- Make sure that your display is properly connected to the internet.
- Make sure that your display is accurately configured with the correct date and time.
If you are unable to resolve this issue, please contact support@databeat.net. Attach an image of the license key input on your device to the email so that our support agent can verify it for you.