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      DatabeatOMNI status and known issues

      Sometimes things break and the Databeat Team is here to fix it. This article will keep you up to date on the most pressing errors, known issues, and available quick-fixes for you to temporarily correct the problem.

      We are continuously improving and fixing, hence resolved issues are removed from the list. You can find more information and details about OMNIplay changes in the OMNIplay release notes.

      "Doorsign LED color stuck on AOPEN devices"

      Issue: LED lights may not change color AOPEN WA1032T devices
      Users have reported that the green light indicating an available room does not change when the room changes status to busy. The screen does update, but not the lights.

      Status: Solved with Firmware Update.
      Contact Databeat Support.

      Hotfix: Yes. Reboot the device and the LED lights will start working again.

       

      Experiencing any other issues?

      1. Please search the Knowledge Base for more information or contact your partner/admin.

      2. To let us know you can submit a ticket to support@databeat.net.