--- title: How to solve a bootloop issue on LG public displays? description: If your LG public display or OMNIplay app keeps restarting in a loop, it is called a bootloop. In this article, you will learn how to stop and solve the bootloop issue on LG public displays. --- [Skip to content](https://support.databeat.net/en/how-to-solve-bootloop-issue-on-lg-screens#main-content) English Show submenu for translations ![Databeatomni](https://support.databeat.net/hs-fs/hubfs/LogoIcons/Logo%20-%20Databeat%20and%20Samsung/Databeatomni.jpg?width=1920&height=319&name=Databeatomni.jpg) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us Knowledge base - There are no suggestions because the search field is empty. 1. [Databeat Knowledge base](https://support.databeat.net/en?hsLang=en) 2. [LG](https://support.databeat.net/en/lg?hsLang=en) 3. [Troubleshoot](https://support.databeat.net/en/lg?hsLang=en#troubleshoot) # How to solve a bootloop issue on LG public displays? ## If your LG public display or OMNIplay app keeps restarting in a loop, it is called a bootloop. In this article, you will learn how to stop and solve the bootloop issue on LG public displays. #### **What is causing the bootloop problem?** The issue is most probably caused by an old firmware issue in your LG display. (Meaning the LG display's software is outdated and not working as intended with OMNIplay.) #### The solution The best and recommended way to solve the issue is to **[update the LG webOS firmware](https://support.databeat.net/en/how-do-i-update-the-firmware-on-lg-webos-via-usb-memory-stick?hsLang=en)**, but if you are not able to do this right now, there is a temporary solution where you can stop the bootloop and reinstall OMNIplay. This will not solve the problem, but postpone it. The factory reset option is available in the LG menu and if you need guidance, then follow the steps below. ### **Step 1: H**ow to stop the bootloop Since the LG display is continuously restarting/rebooting, preventing you from doing anything, you need to exit the app firstly. Find the use LG remote control and do this: 1. Press **Input** 2. Select **HDMI** 3. Press **Home** This will set your LG display to show HDMI source, instead of trying to start the OMNIplay app. ### Step 2: Do you have webOS 2.0 or webOS 4.0? Firstly, you need to figure out **which LG webOS** version the LG screen has. 1. Press **Home** 2. Select and start the **Information** app on the task bar menu. 3. In the **Information** app, you will see "**webOS Version**". This information tells you whether you have "**2.0**" or "**4.0**". **Tip:** If you can't find the **Information** application, then try to press **Settings**, Then select the **General** tab on the left side and select **System information**. ### Step 3: How to factory reset the LG display Now that you know which LG webOS version you have you can proceed with the instructions: #### For webOS 2.0 Please follow the links and perform a factory reset first. Then install the OMNIplay app. [1: How to factory reset the LG webOS 2.0 display.](https://support.databeat.net/en/how-to-factory-reset-lg-webos-2.0?hsLang=en) [2: Install the Databeat OMNIplay app after factory reset.](https://support.databeat.net/en/how-to-set-up-and-install-databeatomni-om-lg-webos?hsLang=en) #### For webOS 4.0 Please follow the links and perform a factory reset first. Then install the OMNIplay app. [1: How to factory reset the LG webOS 4.0 display.](https://support.databeat.net/en/how-to-factory-reset-lg-webos-4.0?hsLang=en) [2: Install the Databeat OMNIplay app after factory reset.](https://support.databeat.net/en/how-to-set-up-and-install-databeatomni-on-lg-webos-4.0?hsLang=en)   **Here is an example showing webOS Version 2.0.0-14, meaning it has webOS 2.0.** **![](https://support.databeat.net/hubfs/image-png-Jan-25-2022-11-58-30-07-AM.png)** **Here is an example with webOS Version 4.0.1-21, meaning it has webOS 4.0.** **![](https://support.databeat.net/hubfs/image-png-Jan-25-2022-11-58-02-13-AM.png)** - [Databeat Signage](https://support.databeat.net/en/databeat-signage?hsLang=en#main-content) - [FAQ](https://support.databeat.net/en/databeat-signage?hsLang=en#faq) - [Getting Started](https://support.databeat.net/en/databeat-signage?hsLang=en#getting-started) - [Media](https://support.databeat.net/en/databeat-signage?hsLang=en#media) - [Locations](https://support.databeat.net/en/databeat-signage?hsLang=en#locations) - 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