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      How to install OMNIplay on Samsung Tizen 6.5 (SSP10)

      In this article you will learn how to install and configure the OMNIplay app on a Samsung Tizen public display with SSSP10 for use with DatabeatOMNI.

      samsung signage

      Related articles

      Tip: Verify that you have a Samsung public display that is running Tizen 6.5 (SSP10)
      Which Smart Signage Platform (SSP) version does my Samsung public display model have?

      Note: If you are on a private or Norwegian server, please refer to this article on how to configure your license key to the private server.

      Table of contents

      Step 1: Before you begin

      Requirements

      Please ensure you have the correct and necessary requirements before you begin.

      1. Samsung Tizen (SSP10) public display.
      2. Samsung remote with charged batteries. Read more. 
      3. Power cable and socket available.
      4. Internet via cable or Wi-Fi credentials. Read more
      5. OMNIplay license key. Read more

      Transport, unpacking, and mounting

      1. Inspect. First, check for damage to the packaging. Take a picture of the packaging before unpacking if you suspect any damage.
      2. Unpack. Carefully unpack the public display and check it for any physical damage. Take pictures of the screen and report damages immediately.
      3. Mount. The screen must be mounted properly for the ventilation to work. The warranty may be broken and invalid if mounted incorrectly. Rotate the screen clockwise to show content in portrait.

      Please contact your reseller or administrator if you have any issues. 

          Step 2: Install OMNIplay

          First Time Use (Brand new with factory reset settings) or Samsung Menu. 

          Samsung Menu. If the device has been configured already, or used previously, you will not be prompted with device settings.

          Installation can be done directly from the Samsung Menu. 

          First Time Use. Starting up the device for the first time you will be prompted with the default language and country selection. However, if you are not prompted with this, the device may have been used previously and we recommend doing a factory reset to avoid any issues.

          Learn how to factory reset your Samsung public display.

          1. Select Hi! in Menu Language.

          2. Connect to internet.

          3. Confirm or skip privacy notice. 

          4. Select Basic setup in installation type.

          5. Select Auto in display orientation.

          6. Select Off in Auto Power Off.

          7. Select Custom App Play via and insert https://www.databeatomni.net/tizen

          Warning! All letters in the url has to be lower case.

          8. Select Next with right arrow on the remote.

          9. Select Skip in Connect to RM Server.

          10. Input Date & Time in Set current time.

          11. Set or skip pin. 

          12. Your Samsung SMART Signage is now ready to use. 

          Samsung tooltipbar will now prompt. Manually start the app with Custom App. The app will download and launch when completed.

          13. Add the license key when the app is installed. (Example: NOABCD0001A)

          Explore further information on OMNIplay Setup by clicking on the provided link.

          Step 3: Configuration

          • Activate AutoPowerON: [Menu - System - Power Options - AutoPowerOn=On]

           

          The Samsung public display is successfully configured with OMNIplay, congrats!

          Troubleshooting

          If you have any issues, want to learn more, or need custom settings on the device you will find some useful information below. Contact Databeat Support if you need further assistance.

          The downloading process of OMNIplay does not start automatically. 

          • Start manually with Home - Custom App

          Unable to connect to the server? 

          • Verify correct information from step 1, step 2 and step 3. 

          The display has been used previously. 

          Turning off due to service hours? 

          • Check Time & date settings, time zone and service hours in DatabeatOMNI.

          Turning off due to inactivity (default 4 hours)? 

          • Set Auto Power Off to Off in Power Control.

          No valid content in selected channel? 

          1. Press CH on the remote and select a channel with active content.
          2. Press 3 to check the mediaplan and see if the content is available/downloading.
          3. Log into your DatabeatOMNI account to manage your new OMNIplayer.
          4. Verify firmware and mediafile compatilibily for your device. 
          5. Contact your Reseller or Databeat Support.