How to install OMNIplay on LG webOS signage

In this article you will learn how to install and configure the OMNIplay app on a LG webOS signage monitor for use with DatabeatOMNI.

Table of contents

1. Before you begin
   1. Requirements
   2. Transport, unpacking and mounting
2. First-time use
   1. Factory reset
3. Install & Configure
   1. WebOS 2
   2. WebOS 4
   3. WebOS 6
4. Troubleshooting
   1. License key
   2. Service hours
   3. No valid content in selected channel

Before you begin

Requirements

Please ensure you have the correct and necessary requirements before you begin.

1. LG WebOS Signage Monitor
2. LG Remote Control
3. Internet via cable or Wi-Fi
4. OMNIplay license key

Transport, unpacking, and mounting

1. Inspect. First, check for damage to the packaging. Take a picture of the packaging before unpacking if you suspect any damage.
2. Unpack. Carefully unpack the public display and check it for any physical damage. Take pictures of the screen and report damages immediately.
3. Mount. The screen must be mounted properly for the ventilation to work. The warranty may be broken and invalid if mounted incorrectly. Rotate the screen clockwise to show content in portrait.

First-time use

When starting up the device for the first time you will be prompted to select the type of setup. 

However, if you are not prompted with this, the device may have been used previously, and we recommend doing a factory reset. This is important in order to prepare the device for a default setup. 

Factory reset

The factory reset process varies from the different webOS signage versions. 

• WebOS 4 and 6

• WebOS 2

Install & Configure

LG webOS signage has multiple versions, and the installation process for OMNIplay is different from for each version. Before you install we recommend that you find out which webOS your model has.

Now that you know which webOS your signage display has, you can go ahead and select the proper installation guide for your model. 

WebOS 6

WebOS 4

WebOS 2

Troubleshooting

If you have any issues, want to learn more, or need custom settings on the device you will find some useful information below. Contact Databeat Support if you need further assistance.

License key

Initially we stated that you would require a license key, commonly referred to as playerID or player name, to be able to play and schedule content from DatabeatOMNI. The license key is unique, and has to be input after installation to identify and retrieve your OMNIplay configuration. 

Here are some of the most common issues and questions regarding the license key. 

• Don't have a license key? Follow this guide to order one. 
• Can't find the license key? Check your DatabeatOMNI account or ask your reseller. 
• Change license key? Press 0 to change. 
• No valid channel subscription? Follow this guide for troubleshooting.

Service hours

• Is your display turning off due to service hours?
  • Time & Date settings. Menu - System - Date & Time - Clock Set

• • Verify service hours set for your location in DatabeatOMNI. 
• Time-sensitive content (Expired content displaying or released content not displaying)

• • Time & Date settings. Menu - System - Date & Time - Clock Set.
  • Administer scheduling on media files in DatabeatOMNI.

No valid content in selected channel

• No content displayed on-screen? 
  • Log into DatabeatOMNI and verify active content for the OMNIplayer. 
  • Press 3 to check the mediaplan. Verify if content is available and downloading. 
  • Assign the player to a channel from your DatabeatOMNI media library. 
    • Via DatabeatOMNI
    • Via Remote Control